Everything you need to get going, understand how verification works, or reach a real person.
How live sessions, document sharing, and payment fit together.
Answers to the questions we hear most about sessions and payments.
Something not working, or a dispute to raise? We read every message ourselves.
Why consultants are checked, and why clients aren’t held to the same bar.
The four-step check, and what happens when something’s unclear.
Resubmit vs. appeal, and how to tell which one you need.
Where it’s stored, who sees it, how long we keep it.
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